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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) How do your employees currently migrate their data?
B) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
C) Do you have employees who travel frequently?
D) How do you make changes to BIOS settings for the new PCs that arrive at your site?
E) How do you manage the complexity of dealing with your devices, network, and software Issues?

2. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Accidental Damage Protection and Next Business Day Onsite Services
B) Configuration Services and Defective Media Retention
C) Next Business Day Onsite and Installation
D) Accidental Damage Protection and Defective Media Retention

3. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cross Sell Solution
B) HP Sales Central
C) HP Support Center
D) HP Cirrus

4. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?

A) HP Cross Sell Solution
B) HP Sales Central
C) HP Support Center
D) HP Cirrus

Solutions: