Exam Name: Microsoft CRM Customization v.1.2
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Updated: Sep 08, 2026
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Microsoft MB2-185 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Entity and Attribute Customization | 25% | - Relationships between entities - Defining attributes and data types - Creating and modifying entities |
| Deployment and Maintenance | 20% | - Troubleshooting customization issues - Publishing changes - Exporting and importing customizations |
| User Interface Customization | 20% | - Customizing navigation and site map - Modifying forms and views - Creating custom fields and picklists |
| Microsoft CRM Architecture | 20% | - Platform and database layers - Metadata and security model |
| Workflow and Business Rules | 15% | - Designing and activating workflow rules - Automating business processes |
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